Patient Access Tech

Children's Hospital of The King's Daughters; Virginia Beach (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Patient Access Technician to support the patient care team with clerical tasks and data collection. You will serve as a liaison for medical support services and help with accurate data retrieval in computerized systems.

The role requires interaction with patients, insurance verification, and revenue-cycle tasks across multiple locations as needed, with opportunities to collaborate across departments.

Qualifications

• Minimum six months of customer service experience, preferably in a healthcare setting.
• Ability to gather and exchange information clearly, with proper grammar and spelling.
• Familiarity with data entry and basic computer systems for patient data.
• Willingness to travel to varying work locations as needed.

Responsibilities

• Greets, instructs, directs and assists patients and visitors on arrival.
• Facilitates the revenue cycle: patient registration, insurance verification, co-pay collection, data entry and billing inquiries.
• Collaborates with departments on patient access information.
• Performs pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations as needed.
• Performs other duties as assigned.

Skills

Customer service experience

Interpersonal communication

Data entry / keyboarding

Travel availability

Education

High school diploma or equivalent

Job description

Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required.
• 2 - 3 years of related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.