Patient Access Tech

Children's Hospital of The King's Daughters; Williamsburg (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Children's Hospital of The King's Daughters is seeking a Patient Access Technician to provide clerical and liaison support for the patient care team, handling data collection, documentation, and data retrieval using computerized systems.

Under supervision, you will greet patients, assist with registration and insurance verification, support revenue cycle tasks, and coordinate with multiple departments while traveling to various locations as needed.

Qualifications

• High school diploma or equivalent required.
• 2-3 years related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Interpersonal skills necessary to exchange information clearly in written and oral form.
• Proficiency in computer keyboarding required.
• Must be able to travel to varying work locations as needed.

Responsibilities

• Greet, instruct, direct and assist patients and visitors upon arrival to the service area.
• Facilitates revenue cycle tasks including patient registration, insurance verification, co-payment collection, authorization data entry and billing inquiries.
• Collaborates with departments on patient access information.
• Performs pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations, including locations outside primary work location as needed.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Interpersonal communication

Medical terminology

Keyboarding

Education

High school diploma

Tools

Electronic medical records (EMR)

Job description

Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required.
• 2 - 3 years of related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.