Patient Access Tech II

Children's Hospital of The King's Daughters; Virginia Beach (VA); On-site; USD 38,000 - 46,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Patient Access Technician to support the revenue cycle through accurate data collection and documentation using computerized systems. You will verify insurance, resolve registration issues, and coordinate with multiple departments to ensure proper authorization and service delivery.

Responsibilities include cross-location coverage, pre-registration activities, and potential duties as a Patient Account Tech I.

Qualifications

• High school diploma or equivalent required.
• 3–5 years related work experience preferred.
• Minimum 12 months of medical billing and follow-up experience.
• Familiar with ICD-9/CPT coding and third-party payer verification.
• Excellent written and oral communication; strong grammar and punctuation.
• Proficient in computer keyboarding.
• Ability to travel to varying work locations.

Responsibilities

• Performs insurance verification for active policy, confirmation of benefits or authorization requirements.
• Reviews and updates registration discrepancies.
• Communicates authorization requirements to appropriate staff to ensure services are properly authorized.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Functions as a Patient Account Tech I as necessary.
• Performs other duties as assigned.

Skills

Medical billing

Insurance verification

Data entry

Interpersonal communication

Typing / keyboarding

Education

High school diploma or equivalent

Tools

Medical billing software

Computerized systems

Job description

The Patient Access Technician facilitates the revenue cycle and is responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to department leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs insurance verification for active policy, confirmation of benefits or authorization requirements.
• Reviews and updates registration discrepancies.
• Communicates authorization requirements to appropriate staff to ensure services are properly authorized.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Functions as a Patient Account Tech I as necessary.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Minimum education requirement is a high school diploma or equivalent.
• Three to five years related work experience preferred.
• Minimum twelve months of medical billing and follow-up experience in a hospital patient account department, physician office or medical services organization.
• Must be familiar with ICD-9/CPT coding, third party payer insurance verification processes and medical terminology.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Ability to relate well with the public.
• Must be able to travel to varying work locations as needed.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.