Patient Access Tech PRN

Children's Hospital of The King's Daughters; Newport News (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

Children's Hospital of The King’s Daughters is seeking a Patient Access Technician to provide clerical and secretarial support for the patient care team and act as a liaison for medical support services. You will collect and retrieve data via computerized systems to keep patient encounters accurate and timely.

You will greet patients, facilitate registration and verification activities, and ensure billing inquiries are handled efficiently.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of related work experience preferred.
• Minimum six months customer service experience required.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Interpersonal skills to communicate effectively in writing and speaking.

Responsibilities

• Greet and assist patients and visitors on arrival.
• Facilitate registration, insurance verification, co-pay collection, authorization data entry and billing inquiries.
• Collaborate with departments on patient access information.
• Conduct pre-registration and insurance verification for CHKDHS services.
• Provide coverage to multiple registration locations as needed.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Computer skills

Communication

Education

High school diploma or equivalent

Tools

Billing software

Insurance verification systems

Medical terminology knowledge

Keyboarding

Job description

• Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required.
• 2 - 3 years of related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.