Patient Access Tech

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Children's Hospital of The King's Daughters in Norfolk, VA seeks a Patient Access Technician to provide clerical support for the patient care team and act as a patient liaison for medical support services. You will handle data collection, documentation, and data retrieval using computerized systems.

The role requires greeting patients, processing registrations, verifying insurance, collecting co-pays, and supporting multiple registration locations as needed.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of related work experience preferred.
• Minimum six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Interpersonal and written communication with proper grammar, spelling and punctuation.
• Proficiency in computer keyboarding skills.
• Must be able to travel to varying work locations as needed.
• FBI fingerprinting, criminal background check, and Child Protective Services registry search required for Medical Tower II.

Responsibilities

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process including patient registration, insurance verification, co-payment collection, authorization data entry and billing inquiries.
• Works collaboratively with departments on patient access information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations as needed.
• Performs other duties as assigned.

Skills

Customer service

Communication

Data entry

Clerical support

Education

High school diploma or equivalent

2-3 years of related work experience

Tools

Keyboarding

Job description

Under direction of the Patient Access Manager, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
• Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
• Works collaboratively with various departments on patient access related information.
• Conducts pre-registration and insurance verification for CHKDHS services.
• Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required.
• 2 - 3 years of related work experience preferred.
• Minimum of six months customer service experience required, preferably in a healthcare setting.
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
• Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Demonstrates proficiency in computer keyboarding skills required.
• Must be able to travel to varying work locations as needed.
• Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.