Patient Access Team Leader - Caring & Efficient

LCMC Health; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

LCMC Health is seeking a Patient Access Lead to oversee scheduling, registration, and admissions with a patient-first approach. You will lead by example, ensuring accurate records, financial responsibilities are met, and EMR updates are done efficiently.

You will coordinate coverage, cross-train staff, and drive process improvements while maintaining a polished, professional presence. This on-site leadership role requires empathy, teamwork, and a commitment to high-quality patient experiences.

Qualifications

• Minimum high school diploma or 3+ years healthcare/customer service experience.
• Ability to lead and coordinate frontline staff.
• Strong communication and EMR knowledge preferred.

Responsibilities

• Greet patients and schedule appointments
• Register patients and maintain accurate records
• Review and collect financial responsibility
• Update EMR and communicate with providers
• Balance cash drawers and daily logs
• Support staffing, training, and process improvements

Skills

Customer service

Healthcare experience

Education

High School Diploma/GED

Job description

LCMC Health is seeking a Patient Access Lead to oversee scheduling, registration, and admissions with a patient-first approach. You will lead by example, ensuring accurate records, financial responsibilities are met, and EMR updates are done efficiently.

You will coordinate coverage, cross-train staff, and drive process improvements while maintaining a polished, professional presence. This on-site leadership role requires empathy, teamwork, and a commitment to high-quality patient experiences.