Patient Access Lead - Elevate the Patient Experience

100 LCMC Health; Covington (LA); On-site; USD 52,000 - 70,000; Full time

Job summary

LCMC Health in Covington, LA is seeking a Patient Access Lead who will guide the patient journey from scheduling to admissions, leading by example and ensuring accurate, efficient and compassionate service.

You will coach staff, coordinate coverage, update EMR, and work with providers to start care smoothly. This dayshift, full-time role is central to delivering patient‑centered care in our Louisiana community.

Qualifications

• HS diploma or GED with 3+ years in customer service or healthcare.
• Ability to lead by example and coach staff.
• Strong communication and problem-solving skills.

Responsibilities

• Greet patients and schedule appointments.
• Register patients and maintain records.
• Review and collect financial responsibility.
• Update EMR and communicate with providers.
• Balance cash drawers and daily logs.
• Support staffing, training, and process improvements.

Skills

Leadership

Customer service

Healthcare experience

Team coordination

Education

High School Diploma or GED

3+ years of customer service or healthcare experience

Tools

EMR systems

Job description

LCMC Health in Covington, LA is seeking a Patient Access Lead who will guide the patient journey from scheduling to admissions, leading by example and ensuring accurate, efficient and compassionate service.

You will coach staff, coordinate coverage, update EMR, and work with providers to start care smoothly. This dayshift, full-time role is central to delivering patient‑centered care in our Louisiana community.