Patient Access Team Lead: Training & Operations

Atrium Health; Charlotte (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Atrium Health is seeking a supervisor for the Patient Access team in Charlotte. The role supports management in meeting performance standards, trains registrars, and ensures accurate registration processes to maintain efficient patient flow.

The position requires healthcare billing knowledge, strong communication, and familiarity with Medicare/Medicaid/Tricare regulations. Supervisory experience is preferred.

Qualifications

• Excellent communication and attention to detail are essential.
• Knowledge of government and state regulations (Medicare, Medicaid, Tricare) and ability to modify procedures to maintain compliance.
• Ability to respond to age-specific issues and patient data appropriately.

Responsibilities

• Assist management in meeting performance goals and standards for Patient Access.
• Train registrars and provide feedback through rounding, auditing, and reporting.
• Register and pre-register patients to support the team and ensure smooth workflow.
• Assist with staffing planning and completion of performance appraisals.

Skills

Communication

Regulatory knowledge

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Healthcare billing

Job description

Atrium Health is seeking a supervisor for the Patient Access team in Charlotte. The role supports management in meeting performance standards, trains registrars, and ensures accurate registration processes to maintain efficient patient flow.

The position requires healthcare billing knowledge, strong communication, and familiarity with Medicare/Medicaid/Tricare regulations. Supervisory experience is preferred.