Patient Access Team Lead: Scheduling & QA Excellence

HCA Healthcare; Asheville (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with employer match

Tuition assistance

Job summary

Mission Hospital is seeking a Patient Access Team Lead in North Carolina to oversee daily registration operations, staff scheduling, QA metrics, and patient interactions. You will support leadership, ensure budget-aligned supplies, and maintain a strong patient experience through AIDET adherence and teamwork.

The role emphasizes staff development, accurate documentation, and collaborative problem-solving with nursing and ancillary teams to ensure smooth patient access processes.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations
• Promotes and demonstrates excellent customer service
• Maintain QA statistics (including patient wait times) and report results to Supervisor or Manager
• Oversee the daily activities of the registration area to ensure department standards are met
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles
• Relieve staff members during employee sick/vacation time
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
• Excel in all functions performed by patient representatives in all registration areas
• Collect/request deposits and copays
• Assume on-call responsibilities to insure adequate staffing and problem-solving
• Register all patient types
• Assists in resolving patient concerns

Skills

Staffing

Leadership

Customer service

Communication

Education

High school diploma or GED

Job description

Mission Hospital is seeking a Patient Access Team Lead in North Carolina to oversee daily registration operations, staff scheduling, QA metrics, and patient interactions. You will support leadership, ensure budget-aligned supplies, and maintain a strong patient experience through AIDET adherence and teamwork.

The role emphasizes staff development, accurate documentation, and collaborative problem-solving with nursing and ancillary teams to ensure smooth patient access processes.