Patient Access Lead — Admissions & Registration

R1-Rc; Sylva (NC); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Competitive benefits

Annual bonus

Job summary

LifePoint Harris Regional Hospital in Sylva, NC is seeking a Patient Access Manager to lead the front-end registration and admissions workflows, ensuring efficient patient flow, accurate processing, and compliant operations.

You will develop and coach a team, implement policies, monitor performance, manage the department budget, and partner with senior leadership to drive continuous improvement across Patient Access.

Qualifications

• 5+ years of experience in a healthcare setting, including 3+ years in a leadership role.
• Experience leading Patient Access, Registration, or front-end Revenue Cycle teams.
• Strong knowledge of patient admissions, registration workflows, and compliance requirements.
• Experience managing team performance, operations, and workflows.
• Ability to collaborate effectively across departments and leadership levels.
• Strong communication, organization, and leadership skills.

Responsibilities

• Lead and develop a Patient Access team, including Supervisors, Administrative Coordinators, and front-line staff.
• Oversee daily operations for patient registration, admissions, and access workflows to ensure efficiency and accuracy.
• Coordinate team activities to maintain smooth patient flow and timely processing.
• Develop and implement policies and procedures related to patient admissions and billing audit processes.
• Evaluate workflows and performance, ensuring efficient patient processing, optimal bed utilization, and compliance with federal and local regulations.
• Maintain high standards of service and performance, ensuring consistent quality across all department functions.
• Drive continuous improvement efforts in collaboration with senior leadership and system-wide Patient Access teams.
• Manage department budget, including monitoring performance and identifying opportunities for improvement.
• Provide HR leadership support, including coaching, performance management, and staff development.
• Represent Patient Access in meetings, committees, and cross-functional initiatives.

Skills

Leadership

Healthcare experience

Operations management

Communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

LifePoint Harris Regional Hospital in Sylva, NC is seeking a Patient Access Manager to lead the front-end registration and admissions workflows, ensuring efficient patient flow, accurate processing, and compliant operations.

You will develop and coach a team, implement policies, monitor performance, manage the department budget, and partner with senior leadership to drive continuous improvement across Patient Access.