Patient Access Team Lead: Operations & Registration

CommonSpirit Health; Williston (ND); On-site; USD 65,000 - 90,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Team Lead to provide day‑to‑day operational leadership and workflow coordination for hospital patient access across assigned areas, including the ED and main registration. You will act as a subject matter expert and escalation point for complex registration, insurance, and patient accounts issues, guiding staff in real‑time to ensure timely, accurate access.

In this role you will coordinate daily work, support patient flow, and uphold service

Qualifications

• Associates Degree, upon hire and
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role required., upon hire and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration., upon hire and
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows., upon hire and

Responsibilities

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Skills

Leadership experience

Problem solving

Coaching

Real-time guidance

Education

Associates Degree

Job description

CommonSpirit Health is seeking a Patient Access Team Lead to provide day‑to‑day operational leadership and workflow coordination for hospital patient access across assigned areas, including the ED and main registration. You will act as a subject matter expert and escalation point for complex registration, insurance, and patient accounts issues, guiding staff in real‑time to ensure timely, accurate access.

In this role you will coordinate daily work, support patient flow, and uphold service