Patient Access Team Lead | Registration & Service

MedStar Health’s Washington Hospital Center; Rossville (MD); On-site; USD 28,000 - 50,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking an experienced Patient Access Associate supervisor to oversee admitting and registration staff. The role provides leadership for related activities within the patient access area.

Responsibilities include ensuring compliant registration practices, training staff, and coordinating with hospital teams to improve service quality. Strong communication and medical terminology knowledge are essential for success in this role.

Qualifications

• Proficiency with common computer software and electronic health records systems.
• Ability to operate standard office equipment with accuracy.
• Strong verbal and written communication, patient-focused interaction.
• Capable of handling interruptions while maintaining professionalism.

Responsibilities

• Assist in supervising admitting and registration staff and provide leadership.
• Ensure registration practices meet policies, quality and safety standards.
• Train orient new staff and evaluate performance with feedback.
• Report faulty equipment and follow up on repairs.
• Perform all functions of Patient Access Associate as required.
• Stock and control department supplies.
• Participate in quality and service improvement teams.

Skills

Computer software knowledge

Office equipment operation

Communication skills

Stays calm under pressure

Education

High School Diploma or GED

Knowledge of medical terminology

Job description

MedStar Health’s Washington Hospital Center is seeking an experienced Patient Access Associate supervisor to oversee admitting and registration staff. The role provides leadership for related activities within the patient access area.

Responsibilities include ensuring compliant registration practices, training staff, and coordinating with hospital teams to improve service quality. Strong communication and medical terminology knowledge are essential for success in this role.