Patient Access Team Lead – Registration & Admissions

McLaren Health Care; Southfield (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Supervisor to oversee the registration, admission, transfer, and discharge processes. You will supervise daily duties, ensure customer satisfaction, and monitor third-party billing accuracy.

You will train new staff, provide ongoing training for admitting/registration, and manage copay collection at patient access. The role includes scheduling, payroll data entry, and aligning activities with management objectives.

Qualifications

• Associates Degree in business management, accounting or related field.
• Two years’ experience in Patient Access or a related department.
• One-year experience in a leadership role leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training)
• High School diploma; Five years in Patient Access or related department; One-year leadership experience in supervision.

Responsibilities

• Supervise daily duties of employees in registration, admission, transfer, and discharge of patients.
• Review department work for customer satisfaction and billing accuracy; track productivity and quality; take corrective action as needed.
• Train new staff and provide ongoing training as it relates to admitting or registration processes.
• Train and collect copays and deductibles at patient access.
• Understand and implement management objectives; design and monitor policies for admitting/registration functions.
• Create and monitor staff schedules and payroll timesheets.

Skills

Leadership

Staff training

Supervision

Payroll processing

Education

Associates Degree in business management, accounting or related field

High School diploma

Job description

McLaren Health Care is seeking a Patient Access Supervisor to oversee the registration, admission, transfer, and discharge processes. You will supervise daily duties, ensure customer satisfaction, and monitor third-party billing accuracy.

You will train new staff, provide ongoing training for admitting/registration, and manage copay collection at patient access. The role includes scheduling, payroll data entry, and aligning activities with management objectives.