Patient Revenue Lead & Team Coach

Duke Clinical Research Institute; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Duke Health in Durham, NC is seeking a Patient Account Team Lead to support the revenue cycle and patient care team. This on-site role collaborates with the Service Access Manager and ensures efficient patient registration, financial counseling, and front-end revenue cycle activities.

Ideal candidates will have 4–5 years of FCC or similar experience, strong communication and problem-solving skills, and a dedication to patient privacy and quality service.

Qualifications

• High School Diploma required.
• College preferred.

Responsibilities

• Fully competent in duties of a Financial Care Counselor and provide expert support.
• Assist in daily FCC activities and oversee registration and financial counseling tasks.
• Monitor hospital work queues (Patient, Account, Charge Review, Edits) and provide feedback and training.
• Support Service Access Manager in staffing, supplies, and process improvements.

Skills

Verbal and written communication

PC skills

Medical terminology

Staff planning

Preceptor foundations

Supervisory basics

Education

High School Diploma

Job description

Duke Health in Durham, NC is seeking a Patient Account Team Lead to support the revenue cycle and patient care team. This on-site role collaborates with the Service Access Manager and ensures efficient patient registration, financial counseling, and front-end revenue cycle activities.

Ideal candidates will have 4–5 years of FCC or similar experience, strong communication and problem-solving skills, and a dedication to patient privacy and quality service.