Patient Access Team Lead — Registration & Experience

HCA Healthcare; Denver (CO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits

Time off programs

401(k) with 100% match on 3% to 9%

Education support

Job summary

HCA HealthONE Presbyterian St. Luke's in Denver is seeking a Patient Access Team Lead to oversee daily registration operations, assist with staffing, and ensure adherence to department policies.

The role focuses on improving the patient experience through AIDET-guided interactions and solid QA practices. You will model customer service excellence, manage schedules, and secure signatures for treatments and insurance.

Qualifications

• High school diploma or GED preferred.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs.
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
• Promotes and demonstrates excellent customer service.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients.
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
• Excel in all functions performed by patient representatives in all registration areas
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving .
• Register all patient types.
• Assists in resolving patient concerns.

Education

High school diploma or GED

Job description

HCA HealthONE Presbyterian St. Luke's in Denver is seeking a Patient Access Team Lead to oversee daily registration operations, assist with staffing, and ensure adherence to department policies.

The role focuses on improving the patient experience through AIDET-guided interactions and solid QA practices. You will model customer service excellence, manage schedules, and secure signatures for treatments and insurance.