Patient Access Team Lead

HCA Healthcare; Denver (CO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits

Time off programs

401(k) with 100% match on 3% to 9%

Education support

Job summary

HCA HealthONE Presbyterian St. Luke's in Denver is seeking a Patient Access Team Lead to oversee daily registration operations, assist with staffing, and ensure adherence to department policies.

The role focuses on improving the patient experience through AIDET-guided interactions and solid QA practices. You will model customer service excellence, manage schedules, and secure signatures for treatments and insurance.

Qualifications

• High school diploma or GED preferred.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs.
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
• Promotes and demonstrates excellent customer service.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients.
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
• Excel in all functions performed by patient representatives in all registration areas
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving .
• Register all patient types.
• Assists in resolving patient concerns.

Education

High school diploma or GED

Job description

Hourly Wage Estimate: $20.25 - $30.38 / hour

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Schedule:

Monday - Friday; 11:30am to 8pm.

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Access Team Lead today with HCA HealthONE Presbyterian St. Luke's.

Job Summary and Qualifications

As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will also provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process.

What you will do in this role:

• Staff and order supplies according to budget guidelines and department needs.

• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.

• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.

• Promotes and demonstrates excellent customer service.

• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.

• Oversee the daily activities of the registration area to ensure department standards are met.

• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time.

• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients.

• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.

• Excel in all functions performed by patient representatives in all registration areas

• Collect/request deposits and copays.

• Assume on-call responsibilities to ensure adequate staffing and problem-solving .

• Register all patient types.

• Assists in resolving patient concerns.

What qualifications you will need:

• High school diploma or GED preferred.

Benefits

HCA HealthONE Presbyterian St. Luke's, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits

  for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support,

  including free counseling and referral services

• Time away from work

  programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources

  , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support

  through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits

  for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.