Patient Access Team Lead - Elevate Registration & Service

HCA Healthcare, Inc.; San Antonio (TX); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Education support

Paid time off

Job summary

HCA Healthcare, at Methodist Hospital in San Antonio, seeks a Patient Access Team Lead to supervise registration operations, staff scheduling, and QA reporting while upholding patient experience standards.

You will model AIDET, coordinate coverage, and ensure compliance with department policies. A high school diploma and at least one year related experience are required, with a focus on customer service in a fast-paced hospital environment.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs.
• Assist in creating staff schedules and ensure adequate coverage.
• Model AIDET guidelines in all patient interactions.
• Promote and demonstrate excellent customer service.
• Maintain QA statistics (e.g., patient wait times) and report results.
• Oversee daily activities of the registration area to ensure standards.
• Relieve staff during sick/vacation time when appropriate.
• Secure signatures for treatments and insurance processes.
• Collaborate with nursing and ancillary departments for teamwork.
• Register all patient types and assist in resolving patient concerns.

Skills

Customer service

Staffing coordination

QA reporting

AIDET guidelines

Leadership

Education

High school diploma or GED

Job description

HCA Healthcare, at Methodist Hospital in San Antonio, seeks a Patient Access Team Lead to supervise registration operations, staff scheduling, and QA reporting while upholding patient experience standards.

You will model AIDET, coordinate coverage, and ensure compliance with department policies. A high school diploma and at least one year related experience are required, with a focus on customer service in a fast-paced hospital environment.