Patient Access Team Lead

HCA Healthcare; Asheville (NC); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Mission Hospital is seeking a Patient Access Team Lead to guide daily registration operations and staffing, ensuring adherence to department policies and patient experience expectations. You will support supervision with staffing, QA, and staff coaching, while maintaining high service levels across registration areas.

The role emphasizes collaboration with nursing and ancillary teams, timely deposits/copies, and on-call coverage.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Provide feedback on daily registration processes and staffing to leadership.
• Assist with staffing, report reconciliation, and QA processes.
• Staff and order supplies according to budget and department needs.
• Create staff schedules and ensure adequate coverage.
• Maintain patient wait time QA statistics and report results.
• Oversee daily activities of the registration area to meet standards.
• Relieve staff during sick/vacation time when appropriate.
• Collect deposits and copays; secure signatures for treatments and insurance benefits.
• Collaborate with nursing and ancillary departments to support teamwork.
• Excel in all functions performed by patient representatives in registration areas.

Skills

Customer service

Staff coordination

QA reporting

Problem solving

Education

High School Diploma or GED

Job description

Schedule: Friday - Monday 2pm-12:30am

Do you want to join an organization that invests in you as a Patient Access Team Lead? At Mission Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will also provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process.

What you will do in this role:

Staff and order supplies according to budget guidelines and department needs

Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage

Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.

Promotes and demonstrates excellent customer service

Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.

Oversee the daily activities of the registration area to ensure department standards are met

Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time

Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients

Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach

Excel in all functions performed by patient representatives in all registration areas

Collect/request deposits and copays

Assume on-call responsibilities to insure adequate staffing and problem-solving

Register all patient types

Assists in resolving patient concerns

What qualifications you will need:

High school diploma or GED preferred.

At least one year of related experience required.

Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.