Patient Access Manager: Front Desk Leadership

RecSkills; San Antonio (TX); On-site; USD 61,000 - 74,000; Full time

Job summary

RecSkills is seeking a Patient Access Manager for Methodist Hospital in San Antonio, TX. This on-site role leads front-end registration operations, supervises staff, and optimizes patient experience while driving key performance metrics.

Reporting to the Director, you will coordinate with the Shared Service Center, manage budgets and FTEs, respond to patient concerns, and deliver staff education and monthly in-service sessions.

Qualifications

• 3+ years in a managerial-level Patient Access role in an acute care hospital.
• Experience in a hospital with an Emergency Department (Urgent Care/Medical Centers not acceptable).
• Oversight of high-volume teams (50+ FTEs).
• Proven ability to manage registration, insurance verification, upfront collections, and complaint resolution
• Ability to track, report on 10+ KPIs consistently.
• Candidates lacking acute care + ER experience in a similarly sized hospital will be rejected.

Responsibilities

• Lead a team of registration and front-desk staff, ensuring performance and productivity across shifts.
• Maintain high standards for patient check-in, insurance verification, and cash collection procedures.
• Manage queue times, wait time reduction, and QA compliance for all registration areas.
• Serve as liaison with Shared Service Center and elevate unresolved issues appropriately.
• Respond promptly to patient complaints and conduct service recovery efforts.
• Deliver ongoing staff education and monthly in-service meetings.
• Manage operational reporting, budgets, and FTE allocation.
• Participate in on-call rotations as part of the leadership structure.

Education

Bachelor's Degree in Business or related field

Job description

RecSkills is seeking a Patient Access Manager for Methodist Hospital in San Antonio, TX. This on-site role leads front-end registration operations, supervises staff, and optimizes patient experience while driving key performance metrics.

Reporting to the Director, you will coordinate with the Shared Service Center, manage budgets and FTEs, respond to patient concerns, and deliver staff education and monthly in-service sessions.