Patient Access Lead — Mentor & Drive Service Excellence

CHRISTUS Health; Athens (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

CHRISTUS Health in Texas is seeking a Patient Access Representative Lead to guide the team, coordinate scheduling and registration, and verify insurance. The role also handles financial assessments and patient portions, serving as the face of the department and resolving day-to-day issues.

You will mentor staff, drive performance toward collections, productivity, and patient satisfaction goals, and ensure compliance with state and federal regulations. 24 hours, full-time.

Qualifications

• Experience in leading Patient Access or similar teams.
• Strong interpersonal and communication skills.
• Ability to mentor and develop staff while maintaining compliance.

Responsibilities

• Meets expectations of leadership competencies.
• Performs scheduling, registration, and verification of insurance.
• Calculates and collects patient portions and performs financial assessments.
• Encourages the team to meet collection, productivity, and patient satisfaction goals.
• Mentors team members and helps colleagues; acts as a liaison for information.
• Ensures compliance with policies, procedures and regulatory standards.
• Protects patient confidentiality at all times.

Skills

Leadership

Mentoring

Communication

Customer service

Education

High School Diploma

Job description

CHRISTUS Health in Texas is seeking a Patient Access Representative Lead to guide the team, coordinate scheduling and registration, and verify insurance. The role also handles financial assessments and patient portions, serving as the face of the department and resolving day-to-day issues.

You will mentor staff, drive performance toward collections, productivity, and patient satisfaction goals, and ensure compliance with state and federal regulations. 24 hours, full-time.