Patient Access Team Lead: Operations & Escalations

CHI; Dickinson (ND); On-site; USD 30,000 - 43,000; Full time

Job summary

CHI St. Alexius Health Dickinson is seeking a Patient Access Team Lead to oversee day-to-day operations across departments such as Emergency Department and main registration.

The role requires guiding staff, ensuring timely registrations, insurance verifications, and financial clearances while maintaining great patient service. The ideal candidate has 3–5 years in patient access, with leadership experience and familiarity with Epic or Meditech.

Qualifications

• High School Diploma or GED upon hire.
• 3-5 years of experience in patient access, healthcare registration, admitting, or related hospital-based access role.
• Prior experience in a senior, advanced, or lead capacity within patient access or registration.
• Experience supporting hospital-based access areas including Emergency Department, main registration, admitting, or related workflows.

Responsibilities

• Provide day-to-day operational leadership and workflow coordination for patient access across assigned areas.
• Serve as first point of escalation for complex registration, insurance, authorization, and patient account issues.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow and service standards.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed.
• Communicate patient financial responsibility and available financial assistance resources.
• Coach and support Patient Access Representatives, Financial Counselors, and Eligibility staff.

Skills

Leadership

Coaching

Problem-solving

Staff guidance

Education

High School Diploma or GED

Bachelor's degree in business management/healthcare administration

Tools

Epic

Meditech

Job description

CHI St. Alexius Health Dickinson is seeking a Patient Access Team Lead to oversee day-to-day operations across departments such as Emergency Department and main registration.

The role requires guiding staff, ensuring timely registrations, insurance verifications, and financial clearances while maintaining great patient service. The ideal candidate has 3–5 years in patient access, with leadership experience and familiarity with Epic or Meditech.