Patient Access Lead – Registration & Financial Advocacy

CommonSpirit Health; Dickinson (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

CHI St. Alexius Health Dickinson, part of CommonSpirit Health, seeks an experienced Patient Access Team Lead to oversee day-to-day operations across hospital access areas and serve as the SME for complex registration and financial clearance tasks.

You will guide staff, coordinate assignments, and partner with managers to ensure service quality and policy adherence, driving accurate patient access and flow.

Qualifications

• High School Diploma or GED upon hire.
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role.
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows.
• Bachelor's degree in business management, healthcare administration or similar.
• Experience using electronic health record systems such as Epic and/or Meditech.

Responsibilities

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Education

Bachelor's degree in business management, healthcare administration or similar

Job description

CHI St. Alexius Health Dickinson, part of CommonSpirit Health, seeks an experienced Patient Access Team Lead to oversee day-to-day operations across hospital access areas and serve as the SME for complex registration and financial clearance tasks.

You will guide staff, coordinate assignments, and partner with managers to ensure service quality and policy adherence, driving accurate patient access and flow.