Patient Access Team Lead

CommonSpirit Health; Dickinson (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

CHI St. Alexius Health Dickinson, part of CommonSpirit Health, seeks an experienced Patient Access Team Lead to oversee day-to-day operations across hospital access areas and serve as the SME for complex registration and financial clearance tasks.

You will guide staff, coordinate assignments, and partner with managers to ensure service quality and policy adherence, driving accurate patient access and flow.

Qualifications

• High School Diploma or GED upon hire.
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role.
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration.
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows.
• Bachelor's degree in business management, healthcare administration or similar.
• Experience using electronic health record systems such as Epic and/or Meditech.

Responsibilities

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Education

Bachelor's degree in business management, healthcare administration or similar

Job description

Job Summary and Responsibilities

As our Patient Access Team Lead, you will provide day-to-day operational leadership and workflow coordination for hospital patient access across assigned areas, which may include the Emergency Department, main registration, admitting, and payer notification.

Every day you will serve as subject matter expert and first point of escalation for complex registration, insurance, authorization, and patient account issues, give staff real-time guidance and issue resolution so access work is timely and accurate, and partner with supervisors and managers on operational continuity, service quality, and policy adherence.

To be successful in this role, you will bring deep patient access expertise, strong problem-solving and coaching skills, and accountability for relationship-based care, our mission, and core values.

• Provide real‑time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow, service standards, and operational continuity.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues, ensuring timely and appropriate resolution.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed to support operations.
• Communicate patient financial responsibility, payment options, and available financial assistance resources, as appropriate, to support patient understanding.
• Provide guidance, coaching, and real‑time support to Patient Access Representatives, Financial Counselors, and Eligibility staff to reinforce accuracy, service standards, and best practices.

Job Requirements

Required

• High School Diploma or GED upon hire, and
• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital‑based access role, and
• Prior experience functioning in a senior, advanced, or lead capacity within patient access or registration. and
• Demonstrated experience supporting hospital-based access areas, including Emergency Department, main registration, admitting, or related workflows. and

Preferred

• Bachelors Other Bachelor's degree in business management, healthcare administration or similar, preferred, upon hire and
• Experience using electronic health record systems such as Epic and/or Meditech

Where You'll Work

CHI St. Alexius Health Dickinson, part of CommonSpirit Heath, a national nonprofit health system based in Englewood, Colorado. The faith-based system operates in 18 states and includes 103 hospitals. Additional services offered within the system are: long-term care, assisted and residential living communities, community health services organizations, home health agencies, and numerous outpatient facilities.