Patient Access Team Lead – Hospital Frontline Ops

Eskenazi Health; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Eskenazi Health seeks a Team Leader for Patient Access Services in Indianapolis to coordinate front-end patient access operations, including registration, insurance verification and financial counseling, plus TOS collections and clinic flow management.

You will lead and train frontline staff, ensure policy adherence, and act as an expert in outpatient and hospital workflows, preserving Eskenazi Health's public image and partner relationships.

Qualifications

• Bachelor's degree preferred or two years in patient access or related field.
• HBI certifications and Indiana Navigator Certification at hire or within probation.
• Experience with Epic, ADT Interfaces and HIM systems is advantageous.

Responsibilities

• Coordinate front-end patient access activities and staffing.
• Verify insurance and provide financial counseling to patients.
• Oversee Time-of-Service collections and ensure accuracy.
• Train frontline staff and serve as subject-matter expert.
• Maintain positive relations with patients and hospital staff.

Skills

Customer service

Staff training

Oral and written communication

Time management

Teamwork

Education

Bachelor's degree preferred

Indiana Navigator Certification (within probation)

Tools

Epic

ADT Interface

HIM systems

Revenue Cycle software

MS Office

Job description

Eskenazi Health seeks a Team Leader for Patient Access Services in Indianapolis to coordinate front-end patient access operations, including registration, insurance verification and financial counseling, plus TOS collections and clinic flow management.

You will lead and train frontline staff, ensure policy adherence, and act as an expert in outpatient and hospital workflows, preserving Eskenazi Health's public image and partner relationships.