ER Patient Access Team Lead (Epic)

Marion County Public Health Department; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Eskenazi Health in Indianapolis is seeking a Team Leader, Patient Access Services for the Emergency Dept. This role coordinates front-end patient access activities, including registration, insurance verification, and TOS collections, ensuring smooth flow in outpatient clinics and hospital areas.

The Team Leader provides on-site supervision, trains frontline staff, upholds policies, and collaborates with management to improve patient experience.

Qualifications

• Bachelor's degree preferred or two years of experience in patient access or a related medical field, or one year of supervisory/management experience.
• Possesses or completes designated HBI certifications and Indiana Navigator Certification at time of hire or within probationary period.

Responsibilities

• Monitors quality by performing audits of departmental outputs and ensuring processes are followed.
• Addresses and resolves customer service complaints; escalates as needed.
• Serves as the front-line SME for staff and trains new personnel.
• Ensures adherence to Administrative and Patient Access Services policies.
• Educates staff on changes relevant to their roles.
• Acts in the absence of Supervisor/Manager and informs them of issues on return.
• Maintains positive relationships with patients and staff to promote teamwork.
• Handles multiple tasks in a fast-paced environment and clears Epic work queues per guidelines.

Skills

Epic

ADT Interface

HIM systems

Revenue Cycle systems

MS Office

organizational skills

communication skills

teamwork

planning

professional judgment

Education

Bachelor's degree preferred

2 years supervisory/management experience

Tools

Epic

ADt Interfaces

HIM systems

Revenue Cycle software

MS Office

Job description

Eskenazi Health in Indianapolis is seeking a Team Leader, Patient Access Services for the Emergency Dept. This role coordinates front-end patient access activities, including registration, insurance verification, and TOS collections, ensuring smooth flow in outpatient clinics and hospital areas.

The Team Leader provides on-site supervision, trains frontline staff, upholds policies, and collaborates with management to improve patient experience.