Patient Access Team Lead — Customer Service & Registration

R1 RCM, Inc.; Wichita (KS); In loco; USD 27.000 - 36.000; Tempo pieno

Descrizione del lavoro

R1 RCM Inc. is seeking a Customer Service Representative – Team Lead to guide the Patient Registration team that checks patients into the hospital. You’ll oversee daily performance metrics for Patient Experience Specialists and coordinate activities to ensure timely, accurate patient processing.

The ideal candidate is a confident multi-tasker who can type, answer phones and adapt to hospital technology. You must be up to date on vaccinations and pass a background check.

Competenze

• Experience in customer service is required.
• Strong communication and interpersonal skills are essential.

Mansioni

• Lead the Patient Registration team to meet production standards and quality metrics.
• Coach and develop staff to achieve performance targets.
• Maintain a positive, team-oriented culture and engagement.
• Support team progression toward career goals within healthcare.

Conoscenze

Customer service experience

Formazione

High School Diploma or GED

Descrizione del lavoro

R1 RCM Inc. is seeking a Customer Service Representative – Team Lead to guide the Patient Registration team that checks patients into the hospital. You’ll oversee daily performance metrics for Patient Experience Specialists and coordinate activities to ensure timely, accurate patient processing.

The ideal candidate is a confident multi-tasker who can type, answer phones and adapt to hospital technology. You must be up to date on vaccinations and pass a background check.