Patient Access Team Lead — Elevate Patient Experience

Beth Israel Lahey Health; New Jersey; On-site; USD 54,000 - 75,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Supervisor to oversee daily operations of a team within the Patient Access department. The role focuses on ensuring efficient performance, training, scheduling, and adherence to policies while supporting a positive patient experience.

Under the direction of the Manager of Patient Access, you will monitor performance, identify gaps, and lead continuous improvement initiatives across interfaces with clinical departments, external providers, and

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1-2 years in Patient Access, Revenue Cycle, or related area; supervisory experience preferred.
• Skills: MS Office (Outlook, Word, Excel), strong communication, teamwork and attention to detail.
• Knowledge: Medical terminology.

Responsibilities

• Coordinate daily operations of the assigned team with systems and controls for efficiency.
• Respond to problems and assist leadership in removing barriers to performance.
• Maintain relationships with clinical departments through regular meetings.
• Develop staff schedules and cover gaps due to planned or unscheduled absences.
• Provide training and orientation to new colleagues and monitor performance.
• Identify improvement opportunities and drive performance using data.

Skills

MS Office

Teamwork

Troubleshooting

Medical terminology

Education

High School diploma

Post-secondary healthcare/business education

Tools

EHR systems

Job description

Beth Israel Lahey Health is seeking a Patient Access Supervisor to oversee daily operations of a team within the Patient Access department. The role focuses on ensuring efficient performance, training, scheduling, and adherence to policies while supporting a positive patient experience.

Under the direction of the Manager of Patient Access, you will monitor performance, identify gaps, and lead continuous improvement initiatives across interfaces with clinical departments, external providers, and