Patient Access Lead: Elevate Service & Team Excellence

Hugh Chatham Health; Milwaukee (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

Advocate Health is seeking a dedicated Patient Access professional to oversee the day-to-day operations of our patient service area. You will supervise staff, train team members, and ensure accurate registration and billing processes across clinics.

Your role includes coordinating scheduling, handling insurance verifications, and maintaining HIPAA-compliant practices while delivering excellent patient service in a fast-paced environment.

Qualifications

• Two years in Patient Access or related healthcare support.
• Knowledge of HIPAA and patient privacy regulations.
• Ability to train and guide staff and teammates.
• Strong organizational and time-management skills.

Responsibilities

• Oversee daily activities of the patient service area.
• Educate staff on policy changes and procedures.
• Manage supply orders within budget guidelines.
• Schedule staff and coordinate peak patient volumes.
• Register patients and collect demographics and payments.

Skills

Customer service

Communication skills

HIPAA compliance

Leadership

Multitasking

Education

High school diploma or GED

Tools

EPIC EMR

Insurance verification

Microsoft Office

Internet & browser

Phone technology

Job description

Advocate Health is seeking a dedicated Patient Access professional to oversee the day-to-day operations of our patient service area. You will supervise staff, train team members, and ensure accurate registration and billing processes across clinics.

Your role includes coordinating scheduling, handling insurance verifications, and maintaining HIPAA-compliant practices while delivering excellent patient service in a fast-paced environment.