Patient Access Team Lead: Elevate Patient Experience

Memorial Health; Jacksonville (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Memorial Health is seeking a Patient Access Team Lead to provide day-to-day leadership, guidance, and coordination for colleagues in the assigned area. You will act as a resource in the absence of a supervisor and help assign daily work and staffing to maintain smooth workflow.

You will monitor patient volumes, coordinate staffing, and support efficient operations while delivering excellent patient service and maintaining HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Associate degree or higher preferred.
• Certified Healthcare Access Associate (CHAA) or Certified Healthcare Access Manager (CHAM) preferred.
• Minimum of two (2) years of experience in a Patient Access/related role.
• Minimum of one (1) year of leadership/supervisory experience in Patient Access.

Responsibilities

• Provide support, leadership, and guidance for staff working within their assigned department during the designated shift.
• Partner with the PAS Manager to ensure appropriate departmental staffing and assist with coverage for open shifts.
• Collaborate with PAS staff to ensure efficient patient flow and timely delivery of services.
• Maintain advanced knowledge of clerical functions within PAS to troubleshoot issues and identify process improvements.
• Coordinate and support quality improvement initiatives to enhance patient service and manage patient volumes.
• Monitor patient volumes and workflow, adjusting staffing to maintain operational efficiency.
• Foster positive customer relations and ensure an exceptional patient experience.
• Provide training, education, and departmental orientation for new hires after PAS training.
• Maintain knowledge of departmental policies and performance expectations.
• Participate in leadership development and work with managers and other leaders to promote a Great Patient Experience.
• Communicate with managers and PAS leadership regarding patient flow and customer service needs.
• Assist with performance appraisals and payroll-related tasks in the manager's absence.
• Participate in on-call rotation if required.
• Perform all PAS duties including scheduling, pre-registration, insurance verification, financial collections, data entry, and patient placement.

Job description

Memorial Health is seeking a Patient Access Team Lead to provide day-to-day leadership, guidance, and coordination for colleagues in the assigned area. You will act as a resource in the absence of a supervisor and help assign daily work and staffing to maintain smooth workflow.

You will monitor patient volumes, coordinate staffing, and support efficient operations while delivering excellent patient service and maintaining HIPAA compliance.