Patient Access Team Lead

nationwidechildrens; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

Nationwide Children's Hospital is seeking a Patient Access Supervisor to oversee workload flow and ensure timely patient registration with complete and accurate information collection.

The role includes training staff, maintaining schedules, monitoring quality and productivity, and collaborating with supervisors on workflow improvements. An Associate's degree or equivalent experience is required; healthcare experience is preferred.

Qualifications

• Associate's Degree or equivalent experience is required.
• Two years of experience in scheduling, billing, registration, insurance authorization or customer service.
• Healthcare environment experience is preferred.
• Excellent communication and customer service skills.

Responsibilities

• Monitors hour-by-hour workload of Patient Access Representatives to ensure timely and accurate completion of tasks.
• Provides supervision support to staff and answers questions of immediacy as needed.
• Assists Supervisor in identifying workflow improvements and special projects.
• Ensures pre-registered patients and meets managed care requirements before arrival.
• Assists in training new Patient Access staff and maintains staff work schedules.
• Ensures tools are available and functioning for staff to complete their jobs.
• Monitors work queues and reports on quality and productivity to supervisor.

Skills

Communication

Customer service

Teamwork

Problem solving

Revenue cycle understanding

Education

Associate's degree

Job description

Nationwide Children's Hospital is seeking a Patient Access Supervisor to oversee workload flow and ensure timely patient registration with complete and accurate information collection.

The role includes training staff, maintaining schedules, monitoring quality and productivity, and collaborating with supervisors on workflow improvements. An Associate's degree or equivalent experience is required; healthcare experience is preferred.