Patient Access Lead: Scheduling & Team Operations

Nationwide Children's Hospital; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks a Patient Access Lead to oversee daily scheduling, registration, and waiting room operations. OR/Optime scheduling experience is strongly preferred but not required; the Lead will direct frontline staff and promote workflow efficiency to deliver an exceptional patient and family experience.

The role monitors workload, supports staff, trains new hires, and leads process improvement through audits and data analysis.

Qualifications

• Associate’s Degree, or equivalent experience, required.
• Two years of experience in scheduling, billing, registration, insurance authorization or customer service, required.
• Healthcare experience preferred.

Responsibilities

• Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.
• Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate.
• Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
• Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient’s arrival.
• Assists in training new Patient Access staff and maintain staff work schedules.
• Ensures appropriate tools are available and working properly for staff to complete their jobs.
• Maintains WQ’s and monitors quality and productivity and reports to supervisor.

Skills

Communication

Teamwork

Customer service

Revenue cycle knowledge

Professional demeanor

Education

Associate degree

Job description

Nationwide Children’s Hospital in Columbus, OH seeks a Patient Access Lead to oversee daily scheduling, registration, and waiting room operations. OR/Optime scheduling experience is strongly preferred but not required; the Lead will direct frontline staff and promote workflow efficiency to deliver an exceptional patient and family experience.

The role monitors workload, supports staff, trains new hires, and leads process improvement through audits and data analysis.