Patient Access Lead: Scheduling & Registration Excellence

Nationwide Children's Hospital Inc; Columbus (OH); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Nationwide Children's Hospital Inc on Main Campus in Columbus, OH seeks a Patient Access Lead to supervise daily scheduling, registration, and waiting room operations. The role focuses on efficient workflow, staff development, and adherence to regulatory requirements to deliver an exceptional patient experience.

Responsibilities include monitoring workload, guiding staff, and improving processes. Associate's degree plus 2 years experience in scheduling/registration or related fields are

Qualifications

• Associate's degree or equivalent experience required.
• Two years of experience in scheduling, billing, registration, insurance authorization or customer service.
• Experience in a healthcare environment preferred.
• Strong communication and customer service skills.
• Detailed understanding of the revenue cycle and its impact on the hospital’s bottom line.

Responsabilités

• Monitors hour-by-hour workload of Patient Access Representatives to ensure timely completion of tasks.
• Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
• Ensures pre-registration and managed care requirements are met prior to the patient’s arrival.
• Assists in training new Patient Access staff and maintains staff work schedules.
• Ensures appropriate tools are available and working properly for staff to complete their jobs.
• Maintains work queues and monitors quality and productivity and reports to supervisor.
• Leads daily scheduling, registration, and waiting room operations as needed.

Connaissances

Leadership

Teamwork

Communication

Customer service

Revenue cycle

Escalation to leadership

Formation

Associate's degree or equivalent experience

Description du poste

Nationwide Children's Hospital Inc on Main Campus in Columbus, OH seeks a Patient Access Lead to supervise daily scheduling, registration, and waiting room operations. The role focuses on efficient workflow, staff development, and adherence to regulatory requirements to deliver an exceptional patient experience.

Responsibilities include monitoring workload, guiding staff, and improving processes. Associate's degree plus 2 years experience in scheduling/registration or related fields are