Patient Access Team Lead | Mentor & Process Improver

MHM Support Services; Joplin (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Mercy seeks a Patient Access Lead to support Supervisors/Managers by guiding caregivers, monitoring workflows, and mentoring staff. You will draw on deep knowledge of patient access processes to improve efficiency and accuracy across the assigned area.

Responsibilities include providing expert guidance, training teammates, coordinating with physicians, hospital staff and insurers, and implementing workflow improvements while maintaining composure in high-pressure situations.

Qualifications

• Must have HS diploma or equivalent.
• Experience: participate in Preceptor training/experience post-hire.
• Preferred: 3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination.

Responsibilities

• Provide expert guidance to caregivers and supervisors.
• Monitor assigned area and ensure accuracy.
• Train and mentor team members.
• Identify and implement workflow improvements.
• Maintain proficiency in Patient Access procedures.
• Collaborate with physicians, hospital staff, and insurance companies.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Stress management

Problem solving

Communication

Relationship building

Patient Access procedures

Adaptability

Continuous learning

Education

High School diploma or equivalent

Job description

Mercy seeks a Patient Access Lead to support Supervisors/Managers by guiding caregivers, monitoring workflows, and mentoring staff. You will draw on deep knowledge of patient access processes to improve efficiency and accuracy across the assigned area.

Responsibilities include providing expert guidance, training teammates, coordinating with physicians, hospital staff and insurers, and implementing workflow improvements while maintaining composure in high-pressure situations.