Patient Access Team Lead

Conifer Health Solutions; Mount Pleasant (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Conifer Health Solutions in Mount Pleasant, SC, seeks a healthcare operations supervisor to mentor Patient Access staff and ensure accurate handling of accounts. The role focuses on coaching, process execution, and maintaining service levels within a hospital setting.

The position requires leadership, strong communication skills, and a solid understanding of revenue cycle processes; on-site collaboration with clinical and administrative teams is essential for success.

Qualifications

• High School Diploma or equivalent.
• College degree preferred.
• 2–4 year degree in Business/Accounting/Medical Administration or related area preferred.
• 4+ years experience in medical facility, health insurance, or related area.
• 5+ years experience in Patient Access preferred.
• 2+ years in supervisory or lead role preferred.

Responsibilities

• Provides daily support/mentoring/training to new hires and existing Patient Access staff; assists with escalated issues.
• Assists in short and long range planning for Registration Process areas including Admitting, Centralized Scheduling, Emergency Department and offsite clinics.
• Maintains positive customer service and helps staff resolve issues.
• Enforces policies and practices per hospital and corporate guidelines; helps develop new policies.
• Monitors daily activity and completes performance/metric reports; may handle special projects.
• Performs all Patient Access functions as needed.
• Acts as part of the management team to meet operational goals.

Skills

Excellent interpersonal and organizing

Demonstrated leadership abilities

Health Care Information System

Revenue Cycle Management

Oral and written communication

Education

High School Diploma

2–4 year degree in Business/Accounting/Medical Administration or related area

College degree preferred

Job description

Conifer Health Solutions in Mount Pleasant, SC, seeks a healthcare operations supervisor to mentor Patient Access staff and ensure accurate handling of accounts. The role focuses on coaching, process execution, and maintaining service levels within a hospital setting.

The position requires leadership, strong communication skills, and a solid understanding of revenue cycle processes; on-site collaboration with clinical and administrative teams is essential for success.