Patient Access Supervisor & Training Lead

Conifer Health Solutions; Birmingham (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Conifer Health Solutions in Birmingham, AL seeks an experienced supervisor to mentor and guide Patient Access staff in daily work, ensuring accurate handling of accounts and adherence to policies. You will participate in planning across Admitting, Scheduling and ED, while maintaining top customer service and resolving issues promptly.

The role involves monitoring daily activity, generating performance reports, and supporting the management team to meet operational goals.

Qualifications

• Minimum education: high school diploma or equivalent; college degree preferred.
• 4+ years of experience in medical facility, health insurance, or related area.
• 5+ years experience in Patient Access preferred
• 2+ years in supervisory or lead role preferred

Responsibilities

• Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics.
• Maintains positive customer service at all times, assisting staff in resolving issues.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines.
• Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned.
• Perform all Patient Access functions as needed.
• Acts as part of the management team to ensure that the group is meeting all operational goals.

Skills

Leadership

Mentoring

Staff training

Customer service

Communication skills

Healthcare Revenue Cycle

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Health Care Information System

Job description

Conifer Health Solutions in Birmingham, AL seeks an experienced supervisor to mentor and guide Patient Access staff in daily work, ensuring accurate handling of accounts and adherence to policies. You will participate in planning across Admitting, Scheduling and ED, while maintaining top customer service and resolving issues promptly.

The role involves monitoring daily activity, generating performance reports, and supporting the management team to meet operational goals.