Patient Access Team Lead - Staffing & Training

Baptist Health; Montgomery (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Baptist Health Neurological Clinic in Montgomery, AL seeks a Patient Services Team Lead to oversee the patient access department and ensure smooth registration workflows. You will train staff, coordinate with clinic leadership, and manage staffing to prevent workflow interruptions while maintaining patient satisfaction.

The role requires a high school diploma and hospital-based patient access experience, with strong MS Office and EMR proficiency, plus leadership and problem-solving abilities to

Qualifications

• High School diploma or equivalent required.
• Previous experience in a hospital or medical practice patient access related role required.
• Experience in health information management, registration, collections, or scheduling preferred.

Responsibilities

• Oversee the overall activities of the Patient Access department.
• Provide training and in-service education to employees.
• Coordinate with clinic leadership or Patient Access leadership to maintain appropriate staffing to ensure no interruption in workflow.
• May have additional duties assigned within the scope of the role.

Skills

MS Office

EMR

Team leadership

Communication

Customer service

Multitasking

Analytical thinking

Problem solving

Interpersonal skills

Organizational skills

Education

High School diploma or equivalent

Tools

EMR systems

Job description

Baptist Health Neurological Clinic in Montgomery, AL seeks a Patient Services Team Lead to oversee the patient access department and ensure smooth registration workflows. You will train staff, coordinate with clinic leadership, and manage staffing to prevent workflow interruptions while maintaining patient satisfaction.

The role requires a high school diploma and hospital-based patient access experience, with strong MS Office and EMR proficiency, plus leadership and problem-solving abilities to