Patient Access Supervisor: Streamlined Registration Lead

Cone Health; Greensboro (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Cone Health is seeking a Supervisor Patient Access to ensure an efficient registration process, gather demographics and insurance information, and support staff to comply with policies. The supervisor will monitor KPIs, oversee daily operations, and guide staff development.

Responsibilities include scheduling optimization, handling registration issues, and maintaining documentation and cash controls. This role requires leadership, attention to process, and commitment to departmental standards in

Qualifications

• 5 years of experience in patient access/registration.
• Associate degree required (certification accepted in lieu of degree).
• CHAA or CHAM preferred.

Responsibilities

• Direct daily patient access operations to meet standards and KPIs.
• Set goals and monitor progress monthly and quarterly.
• Manage scheduling priorities to support patient flow.
• Address registration problems and implement corrective actions.
• Train and develop patient registration staff with documentation systems.
• Oversee cash handling and deposits with audits.
• Perform other duties as assigned.

Skills

Supervisory experience

Registration processes

Quality metrics

Education

Associates Degree

CHAA Certification

CHAM Certification

Job description

Cone Health is seeking a Supervisor Patient Access to ensure an efficient registration process, gather demographics and insurance information, and support staff to comply with policies. The supervisor will monitor KPIs, oversee daily operations, and guide staff development.

Responsibilities include scheduling optimization, handling registration issues, and maintaining documentation and cash controls. This role requires leadership, attention to process, and commitment to departmental standards in