Patient Access Supervisor - Service & Ops Lead

Carson Tahoe Health; Carson City (NV); On-site; USD 62,000 - 78,000; Full time

Job summary

Carson Tahoe Health in Carson City, NV seeks a Supervisor to provide day-to-day leadership for Patient Access and PBX, ensuring efficient operations and customer service excellence. You will oversee staffing, training, and workflow adherence while coordinating with Revenue Cycle and IT for issue resolution.

The role requires a healthcare administration background and leadership experience, with strong communication and organizational skills to support a positive patient experience and compliant

Qualifications

• Minimum education as listed; equivalence may be considered.
• Experience in patient access, registration, or revenue cycle.
• Leadership experience in a supervisory role.

Responsibilities

• Provide day-to-day leadership of Patient Access and PBX functions.
• Coach staff, manage performance, and conduct evaluations.
• Monitor quality, service, and performance metrics.
• Schedule staffing based on patient volumes and demand.
• Support recruitment, onboarding, and competency development.
• Ensure compliance with workflows, policies, and regulatory requirements.
• Act as escalation resource for complex issues and coordinating with partners.
• Collaborate with Revenue Cycle and IT to resolve issues.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Organizational skills

Education

Associate's degree in Healthcare Administration, Business Administration, Healthcare Management, or related field

Equivalent relevant experience

Tools

Epic EHR

Healthcare information systems

Job description

Carson Tahoe Health in Carson City, NV seeks a Supervisor to provide day-to-day leadership for Patient Access and PBX, ensuring efficient operations and customer service excellence. You will oversee staffing, training, and workflow adherence while coordinating with Revenue Cycle and IT for issue resolution.

The role requires a healthcare administration background and leadership experience, with strong communication and organizational skills to support a positive patient experience and compliant