Hospital Front Desk & PBX Operator - Part-Time

Carson Tahoe Health; Carson City (NV); On-site; USD 19,000 - 28,000; Part time

Job summary

Carson Tahoe Health in Carson City is seeking a Part Time Patient Registration role within Operations. The position supports CTRMC phone coverage, answers and routes calls, and provides information to callers and visitors with professional customer service.

The role involves variable shifts and daily coordination with hospital departments. Responsibilities include learning multiple hospital systems (PBX, charting, and scheduling tools), maintaining accurate contact records, and supporting ED

Qualifications

• High school diploma or equivalent required.
• Requires two (2) years of customer service experience or one (1) year of PBX/Switchboard experience.
• Must be computer literate and able to operate an adding machine, fax machine and copy machine.

Responsibilities

• Demonstrates the ability to learn and use various computer programs to perform efficient PBX and receptionist duties.
• Demonstrates a thorough knowledge of the Shoretel phone system and its functions.
• Efficiently answers phone calls and transfers calls to appropriate extensions without delay.
• Screens calls appropriately asking caller specific questions to clarify where their call needs to be transferred.
• Provides general information to callers and visitors, such as visiting hours, address, and names/titles of personnel.
• Maintains an accurate and current file of hospital personnel and departments by name and extension.

Skills

Customer service

Computer literacy

Education

High school diploma or equivalent

Tools

Shoretel

HBOC

Chartmaxx

PHS

E-time

Outlook

Medicaid Eve

Job description

Carson Tahoe Health in Carson City is seeking a Part Time Patient Registration role within Operations. The position supports CTRMC phone coverage, answers and routes calls, and provides information to callers and visitors with professional customer service.

The role involves variable shifts and daily coordination with hospital departments. Responsibilities include learning multiple hospital systems (PBX, charting, and scheduling tools), maintaining accurate contact records, and supporting ED