PATIENT ACCESS REP I

Carson-Tahoe Regional Healthcare; Carson City (NV); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Carson Tahoe Health in Carson City is seeking a Patient Registration Clerk to ensure accurate collection of patient demographics, insurance details, and payment responsibilities at the point of access. You will handle copays, verify authorizations, and maintain complete documentation in the ADT system.

The role requires strong communication skills, a minimum of one year in customer service, and knowledge of medical terminology.

Competenze

• Minimum one year of direct customer service experience.
• Strong verbal and written communication and interpersonal skills.
• Educational background includes standard diploma; knowledge of medical terminology is preferred.

Mansioni

• Ensure accuracy of patient demographics and insurance information with high precision.
• Collect copays/deductibles at point of service and document transactions.
• Verify current authorizations for scheduled patients and escalate if missing.
• Ensure all required forms are signed and patient data entered into the ADT system.
• Provide excellent customer service and assist in non-medical services as needed.
• Support in downtime procedures and operate hospital IT systems efficiently.
• Mentor new staff and participate in performance improvement initiatives.

Conoscenze

Customer service

Communication skills

Formazione

High school diploma

Medical terminology knowledge

Strumenti

ADT system

Hospital IT systems

Descrizione del lavoro

US:NV:Carson City | Operations | Full Time

Posted 2 days ago

Description

US:NV:Carson City Patient Registration

Full Time Day Shift

Summary

Responsible for the accuracy and integrity of the patient registration/demographic information obtained during each patient encounter. Responsible for collection of copays/deductibles as identified. Ensures the completion of all documents required at point of patient access. The population served by this position consists of all age groups.

Qualifications

Required:

• Minimum of one (1) year of direct customer service experience
• Strong verbal and written communication and interpersonal skills.

Preferred:

• High school diploma or equivalent.
• Working knowledge of medical terminology and formal training in related areas

Essential Functions

• Ensures the accuracy of all patient encounter information (demographics/insurance). 97% accuracy to meet standard. 99% accuracy rate to exceed standard.
• Ensures that current authorizations are in place for scheduled patients at point of patient arrival and in the absence of authorization, immediately notifies pre-service department and ancillary department.
• Ensures that 99% of patient share of cost identified by pre-service staff are collected and has a 50% success rate in collecting all identified patient share of cost for assigned patients.
• Follows hospital protocol for handling of uninsured patients including referral to eligibility vendor if appropriate.
• Maintains working knowledge of downtime procedures. Performs downtime procedures with little or no assistance.
• Ensures patients, including patients admitted into beds, have signed all necessary paperwork, and insurance information has been obtained.
• Ensures all documentation is noted in ADT system.
• Demonstrates working knowledge of all hospital IT systems necessary to accomplish daily tasks.
• Assess and trouble shoots problems with patients, referring physicians and their staff. Independently makes decisions that fundamentally adhere to hospital and/or department protocols.
• Must be able to demonstrate a high level of computer skills including hospital intranet site as well as the internet as appropriate
• Independently demonstrates ability to provide and facilitate excellent customer service in all situations.
• Acts as a mentor for new employees as they develop their skills & competencies related to daily job functions.
• Actively participates with all performance improvement initiatives – both departmental and organizationally, as requested.
• Demonstrates openness to new procedures and provides constructive recommendations to Supervisor(s).
• Meets annual requirements for position including but not limited to: Competencies; electronic learning modules; Maintaining Competency Binder; Employee Health requirements.
• Maintains working knowledge of dealing with all hospital emergency response CODES.
• Attends no less than 75% of all department and/or organizational meetings.
• Covers other physical locations as needed to facilitate patient care.
• Assists PBX in answering phone calls after hours and during emergency response CODES.
• Assists in the ordering of necessary departmental supplies.
• Assists in the completion of patient medical records and charts as needed.
• Inquires and arranges for non-medical services such as spiritual requests.
• Ability to handle equipment malfunctions, applying troubleshooting techniques.
• Demonstrates the ability to perform multiple tasks in a fast paced environment
• Required to analyze and problem solve in emergent situations.
• Required to regularly interact with internal and external customers.
• Required to handle routine workflow with a minimum of supervision.
• Performs other related duties as assigned.