Patient Access Supervisor - Revenue Cycle & Team Leadership

Highmark Health; Boon Terrace (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

Allegheny Health Network seeks an experienced supervisor to oversee staff in the Pre-Service Center, guiding daily operational processes and ensuring accurate patient information flow. You will conduct performance evaluations, lead projects, coordinate scheduling, and support scheduling, preregistration, and insurance verification to secure timely financial clearance.

The role emphasizes delivering a positive patient experience, adherence to policies, and collaboration with management to drive

Qualifications

• BA/BS degree or equivalent in revenue cycle management or related field.
• 3-5 years experience in revenue cycle management including staff supervision.
• Experience operating PC and using software applications.
• Preferred Call Center experience.

Responsibilities

• Supervises staff, evaluates work, monitors time and enforces corrective actions.
• Suggests new approaches to improve performance and productivity.
• Identifies and monitors barriers in account detail or workflow processes.
• Implements process improvements and resolves root causes affecting revenue cycle.
• Completes performance evaluations and handles attendance and disciplinary actions.
• Organizes projects, delegates tasks, and provides formal results updates to management.
• Leads initiatives, coordinates teams, and delivers closure on assigned work.
• Performs scheduling and preregistration duties including patient demographics, insurance verification, and benefits order; trains team.
• Delivers a positive patient experience and resolves issues concisely.

Skills

Staff supervision

Leadership

Problem solving

Education

BA/BS degree or equivalent in revenue cycle management

Tools

PC software

Job description

Allegheny Health Network seeks an experienced supervisor to oversee staff in the Pre-Service Center, guiding daily operational processes and ensuring accurate patient information flow. You will conduct performance evaluations, lead projects, coordinate scheduling, and support scheduling, preregistration, and insurance verification to secure timely financial clearance.

The role emphasizes delivering a positive patient experience, adherence to policies, and collaboration with management to drive