Pre-Service Center Supervisor: Revenue Cycle Leader

Allegheny Health Network; West Mifflin (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Allegheny Health Network is seeking a General Supervisor to manage the Pre‑Service Center operations and staff, ensuring accurate scheduling, registration, and insurance verification. You will monitor performance, enforce policies, and drive process improvements in revenue cycle activities.

The role focuses on delivering a positive patient experience, coordinating benefits, and leading project initiatives with management.

Qualifications

• BA/BS degree or equivalent work experience in revenue cycle management in a medical practice or facility billing/business office.
• 3-5 years' experience in a multi-physician medical practice or facility billing/business office (including staff supervision).
• Experience operating PC and using software applications.

Responsibilities

• Supervises staff, evaluates work and current state results, monitors staff time and recommends and implements corrective actions. Independently suggests new approaches for performance enhancement and improved productivity.
• Uses problem solving skills and planning abilities to diagnose and solve root process, payer and system issues impacting revenue cycle objectives. Addresses team barriers, process flow or productivity issues. Completes employee performance evaluations, monitors attendance and provides disciplinary action as necessary.
• Organizes, delegates, monitors and measures special projects to ensure they are completed timely and accurately. Provides formal feedback on project results to management.
• Independently leads initiatives as assigned by management, coordinating task teams or other forums to deliver results as identified and/or determined by leadership. Provides formal updates and closure.
• Performs scheduling and preregistration duties including patient demographic validation, insurance benefit verification and coordination of benefits order. Excels in all areas of pre‑service including scheduling, preregistration/registration, financial clearance and insurance verification, and check‑in and financial collections. Trains and leads team members.
• Delivers a positive patient experience in all encounters. Performs any written or verbal communication necessary to exchange information with designated contacts promoting effective working relationships. Resolves patient issues in a concise and informative manner.
• Adheres to AHN organizational policies and procedures for relevant location and job scope.
• Performs other duties as assigned or required

Skills

Staff supervision

Revenue cycle knowledge

Problem-solving

Process improvement

Team leadership

Education

BA/BS degree or equivalent in healthcare revenue cycle

Tools

PC proficiency

Software applications

Job description

Allegheny Health Network is seeking a General Supervisor to manage the Pre‑Service Center operations and staff, ensuring accurate scheduling, registration, and insurance verification. You will monitor performance, enforce policies, and drive process improvements in revenue cycle activities.

The role focuses on delivering a positive patient experience, coordinating benefits, and leading project initiatives with management.