Patient Access Specialist Sr

Inova Health System; Fairfax (VA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement match (5%)

Education assistance up to $5,250/year

Student loan repayment up to $10,000

Mental health support with sessions

PTO, paid parental leave, flexible SOW

Job summary

Inova Health System is a leading nonprofit healthcare provider in Northern Virginia seeking a dedicated Patient Access Specialist Sr. The role is full-time with hours varying from 7:30am to 5:30pm and involves diverse duties across patient intake, documentation, financial counseling, and care coordination.

The position emphasizes accurate record audits, system troubleshooting, and collaboration with HIM, physicians, and care teams to ensure patient readiness and compliant service delivery.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of patient access experience.
• Preferred Pediatric Specialists of Virginia (PSV) experience.

Responsibilities

• Audit records and documentation for accuracy.
• Compile reports and troubleshoot system issues.
• Audit referrals and support escalations.
• Conduct financial reviews and mentor staff.
• Coordinate insurance contracts and educate peers.
• Handle patient inquiries and escalations.
• Train staff on patient kiosks.
• Communicate with patients and advocate for their needs.
• Audit referral workflows.
• Schedule surgeries and verify readiness.
• Solve transport issues and audit logs.
• Coordinate HIM merges and MRN audits.
• Support utilization review escalations.
• Ensure HIPAA/OSHA compliance.

Skills

Patient intake

Documentation

Financial counseling

Insurance coordination

HIPAA compliance

Education

High school or GED

Job description

Inova Health is looking for a dedicated Patient Access Specialist Sr to join the team. This role will be full-time, hours vary: 7:30am – 5:30pm.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offeringpaid time off, paid parental leave, & flexible work schedules.

Patient Access Specialist Sr Job Responsibilities:

• Patient Intake, Registration & Documentation: Audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: Compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: Audits referrals and supports escalations.
• Financial Counseling: Conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: Troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: Handles escalations and analyzes trends.
• Kiosk: Analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: Handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: Audits referral workflows and mentors staff.
• Scheduling: Schedules surgeries and verifies readiness.
• Transport: Solves transport issues and audits logs.
• Health Information Management (HIM) Coordination: Liaises with Health Information Management (HIM) on merges and audits medical record numbers (MRNs).
• Utilization Review Coordination: Supports escalations for medical necessity.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education:High school or GED
• Experience: 2 years of patient access experience

Preferred Qualifications

Experience: Recent Pediatric Specialists of Virginia (PSV) work experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.