Patient Access Supervisor — Lead Operations & Service Excellence

Howard Head; Northern (KY); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive wages

Parental leave

Housing programs

Childcare reimbursement

Medical coverage

Dental care

Vision benefits

Tuition assistance

Student loan repayment

Annual wellbeing reimbursement

Pet insurance

Job summary

Howard Head Sports Medicine is seeking a Supervisor Patient Access for the Dillon Surgery Center in Dillon, CO. This full-time, day-shift role leads the Patient Access team, oversees admissions, and ensures smooth workflow in a busy medical setting.

The position requires at least 2 years of healthcare experience in patient access, with supervisory experience preferred. You will manage staffing, training, and onboarding while coordinating with internal departments and external partners.

Qualifications

• Minimum 2 years of healthcare experience in a patient access environment.
• Ability to manage the operational flow of a medical setting and exercise critical decision‑making to meet operational goals.
• Supervisory experience preferred.

Responsibilities

• Direct and coordinate the daily activities of Patient Access team members to ensure efficient workflow and high‑quality service.
• Manage staffing schedules to ensure proper coverage across all shifts; provide onboarding, training, and ongoing staff development.
• Oversee and support timely, accurate, and customer‑focused admission processes.
• Serve as the primary liaison between internal departments and external partners, promoting streamlined processes and ensuring required documentation is obtained prior to service.
• Explain admission‑related forms to patients, including conditions of admission, patient rights and responsibilities, advanced directives, and privacy practices.
• Maintain strong knowledge of billing processes and managed care contracts to accurately explain patient benefits and financial obligations.
• Address escalated patient questions or concerns with professionalism, empathy, and prompt follow‑through.
• Communicate across departments to verify complete and accurate registrations; provide staff coaching and corrective actions when needed.
• Assist with admitting patients for outpatient surgical and minor procedures.
• Track and report patient satisfaction scores related to the registration function; recommend and implement improvements.
• Assist with developing departmental goals and objectives and implementing policies and procedures.
• Collaborate with the Manager of Business Operations to identify and implement technology solutions that enhance patient access efficiency and customer service.
• Role model Just Culture principles and organizational values.
• Maintain HIPAA compliance and perform additional duties as assigned.

Skills

Healthcare experience

Operational flow management

Supervisory experience

Job description

Howard Head Sports Medicine is seeking a Supervisor Patient Access for the Dillon Surgery Center in Dillon, CO. This full-time, day-shift role leads the Patient Access team, oversees admissions, and ensures smooth workflow in a busy medical setting.

The position requires at least 2 years of healthcare experience in patient access, with supervisory experience preferred. You will manage staffing, training, and onboarding while coordinating with internal departments and external partners.