Front Office Supervisor | Patient Access & HIM

Vail Health Behavioral Health; Northern (KY); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive wages

Parental leave

Housing programs

Childcare reimbursement

Medical coverage

Dental care

Vision benefits

Tuition assistance

Student loan repayment

Specialty certification reimbursement

Annual education funds

Paid time off

403(b) retirement plan

Life insurance

Disability insurance

Wellbeing reimbursement

Pet insurance

Job summary

Dillon Surgery Center in Dillon, CO, is seeking a Front Office Supervisor to oversee daily registration operations and HIM functions under the Patient Access and Insurance Verification Manager. The role includes HR activities, staffing, hiring, and scheduling to maintain smooth front desk operations.

Responsibilities include directing front office staff, ensuring timely admissions, managing medical records, explaining forms, and handling billing inquiries with a focus on patient satisfaction and

Qualifications

• Two years of health care experience in a patient access environment required.
• Supervisory experience preferred.
• No licenses required

Responsibilities

• Directs and coordinates the daily activities of the front office staff.
• Manages staffing schedules to ensure adequate coverage and provides training on an initial and ongoing basis.
• Ensures admission processes are completed in a timely and efficient manner, and customers are provided with a professional, caring level of service.
• Oversees the medical records process including the assembly, maintenance, and storage of records in accordance with Surgery Center policies.
• Demonstrates the ability to thoroughly explain forms regarding conditions of admission, patient rights and responsibilities, advanced directives, privacy practices and other facility policies as required.
• Possesses high knowledge of the billing process and managed care contracts in order to explain patients’ benefits.
• Assists in resolving patient questions or concerns that require a higher-level response in a prompt and informative manner.
• Tracks patient satisfaction scores related to the registration function and reports those scores to employees and managers on a monthly basis.
• Makes recommendations and implements changes to increase satisfaction scores as appropriate.
• Responsible for tracking compliance with Medical Records improvement initiatives and communicates findings to management.
• Works with executive leadership to stay abreast with new regulations and helps to implement changes in policies and procedures.
• Assists with the development of department goals and objectives.
• Role models the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant

Skills

Staff supervision

Patient access

HIPAA compliance

Job description

Dillon Surgery Center in Dillon, CO, is seeking a Front Office Supervisor to oversee daily registration operations and HIM functions under the Patient Access and Insurance Verification Manager. The role includes HR activities, staffing, hiring, and scheduling to maintain smooth front desk operations.

Responsibilities include directing front office staff, ensuring timely admissions, managing medical records, explaining forms, and handling billing inquiries with a focus on patient satisfaction and