Supervisor Patient Access | Dillon

Howard Head; Northern (KY); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive wages

Parental leave

Housing programs

Childcare reimbursement

Medical coverage

Dental care

Vision benefits

Tuition assistance

Student loan repayment

Annual wellbeing reimbursement

Pet insurance

Job summary

Howard Head Sports Medicine is seeking a Supervisor Patient Access for the Dillon Surgery Center in Dillon, CO. This full-time, day-shift role leads the Patient Access team, oversees admissions, and ensures smooth workflow in a busy medical setting.

The position requires at least 2 years of healthcare experience in patient access, with supervisory experience preferred. You will manage staffing, training, and onboarding while coordinating with internal departments and external partners.

Qualifications

• Minimum 2 years of healthcare experience in a patient access environment.
• Ability to manage the operational flow of a medical setting and exercise critical decision‑making to meet operational goals.
• Supervisory experience preferred.

Responsibilities

• Direct and coordinate the daily activities of Patient Access team members to ensure efficient workflow and high‑quality service.
• Manage staffing schedules to ensure proper coverage across all shifts; provide onboarding, training, and ongoing staff development.
• Oversee and support timely, accurate, and customer‑focused admission processes.
• Serve as the primary liaison between internal departments and external partners, promoting streamlined processes and ensuring required documentation is obtained prior to service.
• Explain admission‑related forms to patients, including conditions of admission, patient rights and responsibilities, advanced directives, and privacy practices.
• Maintain strong knowledge of billing processes and managed care contracts to accurately explain patient benefits and financial obligations.
• Address escalated patient questions or concerns with professionalism, empathy, and prompt follow‑through.
• Communicate across departments to verify complete and accurate registrations; provide staff coaching and corrective actions when needed.
• Assist with admitting patients for outpatient surgical and minor procedures.
• Track and report patient satisfaction scores related to the registration function; recommend and implement improvements.
• Assist with developing departmental goals and objectives and implementing policies and procedures.
• Collaborate with the Manager of Business Operations to identify and implement technology solutions that enhance patient access efficiency and customer service.
• Role model Just Culture principles and organizational values.
• Maintain HIPAA compliance and perform additional duties as assigned.

Skills

Healthcare experience

Operational flow management

Supervisory experience

Job description

Explore job opportunities at Howard Head Sports Medicine.

7140 Dillon Surgery Center

Supervisor Patient Access | Dillon

New

Schedule

Schedule Full-time year-round Shift Days

Details

Company Dillon Surgery Center Location Dillon, CO Category Administrative/Clerical Clinical No Close Date October 23, 2026

Pay

Hourly $24.11 – $34.25 USD

About the Opportunity

What You Will Do

• Direct and coordinate the daily activities of Patient Access team members to ensure efficient workflow and high‑quality service.
• Manage staffing schedules to ensure proper coverage across all shifts; provide onboarding, training, and ongoing staff development.
• Oversee and support timely, accurate, and customer‑focused admission processes.
• Serve as the primary liaison between internal departments and external partners, promoting streamlined processes and ensuring required documentation is obtained prior to service.
• Explain admission‑related forms to patients, including conditions of admission, patient rights and responsibilities, advanced directives, and privacy practices.
• Maintain strong knowledge of billing processes and managed care contracts to accurately explain patient benefits and financial obligations.
• Address escalated patient questions or concerns with professionalism, empathy, and prompt follow‑through.
• Communicate across departments to verify complete and accurate registrations; provide staff coaching and corrective actions when needed.
• Assist with admitting patients for outpatient surgical and minor procedures.
• Track and report patient satisfaction scores related to the registration function; recommend and implement improvements.
• Assist with developing departmental goals and objectives and implementing policies and procedures.
• Collaborate with the Manager of Business Operations to identify and implement technology solutions that enhance patient access efficiency and customer service.
• Role model Just Culture principles and organizational values.
• Maintain HIPAA compliance and perform additional duties as assigned.

This job description reflects the general nature and level of responsibilities and is not intended to be an exhaustive list of all duties or working conditions.

What You Will Need

Experience

• Minimum 2 years of healthcare experience in a patient access environment required.
• Must demonstrate the ability to manage the operational flow of a medical setting and exercise critical decision‑making to meet operational goals.
• Supervisory experience preferred.

Licenses & Certifications:

• None required

Education

• No additional education requirements listed.

Benefits at Vail Health (Full Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages to recognize your hard work!
  • Parental leave (4 weeks paid) to support your family!
  • Housing programs to help you settle in!
  • Childcare reimbursement because we care about your family!
• Medical coverage for your peace of mind!
• Dental care to keep your smile bright!
• Vision benefits to help you see clearly!
• Educational Programs:
  • Tuition Assistance to help you grow!
  • Existing Student Loan Repayment to ease your financial burden!
  • Specialty Certification Reimbursement to further your expertise!
  • Annual Supplemental Educational Funds for your ongoing learning!
• Paid Time Off:
  • Up to five weeks in your first year of employment, with even more time off as you continue with us!
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching to secure your future!
  • Life insurance for your peace of mind!
  • Short and long-term disability coverage to protect you!
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement to support your health!
  • Recreation discounts to enjoy your free time!
  • Pet insurance because we love your furry friends too!

Pay is based upon relevant education and experience per hour.