Patient Access Supervisor: Lead Operations & Coaching

University of Michigan Health-West; Wyoming (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

University of Michigan Health-West seeks a Supervisor – Patient Access to oversee pre-service registrations, central scheduling, authorizations, estimates, and collections. You will act as a liaison among departments, physician offices, and offsite clinics, ensuring timely, accurate, and compliant patient access services.

Under the Manager’s direction, you will recruit and mentor staff, monitor productivity, and drive process improvements across the department.

Qualifications

• Associate degree in healthcare, business, HR, IT or related field plus 3+ years revenue cycle experience
• High school diploma/GED plus 5+ years revenue cycle experience with supervisory proven
• Bachelor’s degree in healthcare, business, HR, IT or related field preferred
• CHAA and/or CHAM certification must be obtained within one year of hire

Responsibilities

• Recruit, hire, counsel and conduct performance conversations and evaluations.
• Approve staff time and attendance and arrange coverage.
• Evaluate performance and mentor direct reports to meet KPI goals.
• Monitor productivity and oversee daily operations and schedules.
• Manage staffing allocations and budget parameters with the Manager.

Skills

Project management

Staff supervision

Multitasking

Time management

Communication

Education

Associate degree in healthcare or related field

Bachelor’s degree preferred

CHAA / CHAM certification within 1 year

Tools

API Symplr

Job description

University of Michigan Health-West seeks a Supervisor – Patient Access to oversee pre-service registrations, central scheduling, authorizations, estimates, and collections. You will act as a liaison among departments, physician offices, and offsite clinics, ensuring timely, accurate, and compliant patient access services.

Under the Manager’s direction, you will recruit and mentor staff, monitor productivity, and drive process improvements across the department.