Onsite Patient Access Supervisor — Lead Operations

University of Miami; Miami (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

The University of Miami Health System is seeking a full-time Supervisor, Patient Access (On-Site) to oversee day-to-day registration operations across locations, ensuring smooth patient flow and accurate front-end revenue cycle processes.

The role emphasizes staff training, adherence to policies, and proactive planning to meet daily volumes while maintaining a patient-centered, compliant environment for diverse patients and staff.

Qualifications

• High School diploma or equivalent.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to plan, delegate and supervise the work of others.
• Ability to lead, motivate, develop, and train others.
• Proficiency in computer software (i.e., Microsoft Office).

Responsibilities

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
• Ensures that staff members adhere to all established policies and procedures.
• Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
• Verifies patient demographic and insurance information, and edits information, as necessary.
• Explains consent for treatment, financial liability, and HIPPA to patients.
• Initiates performance management processes to address on-going performance issues.
• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.
• Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including patient satisfaction, co-pay, and previous balance collections.

Job description

The University of Miami Health System is seeking a full-time Supervisor, Patient Access (On-Site) to oversee day-to-day registration operations across locations, ensuring smooth patient flow and accurate front-end revenue cycle processes.

The role emphasizes staff training, adherence to policies, and proactive planning to meet daily volumes while maintaining a patient-centered, compliant environment for diverse patients and staff.