Patient Access Supervisor: Lead Front Desk & Experience

ARH Careers; Beckley (WV); On-site; USD 42,000 - 64,000; Full time

Job summary

ARH Careers seeks a Patient Access Supervisor to oversee registration, scheduling, insurance verification, and authorizations. You will lead a team, ensure compliance with regulations, and drive improvements in workflows and technology usage.

The role emphasizes collaboration with physicians, nurses, and finance staff to support patient care and operational goals, while maintaining exceptional customer service and accurate data management.

Qualifications

• High School Diploma required.
• Minimum of three (3) years of patient access or related healthcare experience.
• At least one (1) year of supervisory or management experience required.
• Knowledge of healthcare regulations, insurance requirements, privacy standards, and facility policies.
• Experience with electronic health record (EHR) systems and practice management software.

Responsibilities

• Supervise, train, and support Patient Access Representatives.
• Oversee patient registration, scheduling, insurance verification, and authorizations.
• Ensure compliance with healthcare regulations and privacy standards.
• Evaluate and improve patient access workflows and technology utilization.
• Monitor productivity, quality, accuracy, and timeliness via performance metrics.
• Collaborate with physicians, nurses, and finance staff to support patient care objectives.
• Prepare and distribute patient access reports, statistics, and trends.
• Resolve authorization, eligibility, registration, and denial-related issues.

Skills

Leadership

Communication

Problem solving

Interpersonal skills

Attention to detail

Organizational skills

Education

High School Diploma

Tools

EHR Systems

Practice Management Software

Patient Data Management Tools

Job description

ARH Careers seeks a Patient Access Supervisor to oversee registration, scheduling, insurance verification, and authorizations. You will lead a team, ensure compliance with regulations, and drive improvements in workflows and technology usage.

The role emphasizes collaboration with physicians, nurses, and finance staff to support patient care and operational goals, while maintaining exceptional customer service and accurate data management.