Patient Access Supervisor — Lead Efficient Patient Service

CommonSpirit Health; Seattle (WA); On-site; USD 54,000 - 66,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Supervisor to lead the daily operations of the Registration department, ensuring timely and accurate service for patients.

You will coordinate prior authorization and scheduling processes, supervise staff, and monitor performance to deliver exceptional customer service and high patient satisfaction. This role emphasizes operational excellence and a patient-centric approach in a large hospital network.

Qualifications

• Education requirement: High School/Diploma/G.E.D.
• Knowledge of regulations related to Admissions and Financial requirements.
• Strong scheduling and registration background in EMR (Meditech and/or Epic) system both on the telephone and patient facing.

Responsibilities

• Researches inquiries, complaints and requests by internal/external customers and takes appropriate steps to resolve errors or issues; communicates resolution to all interested parties.
• Monitors annual budget to control overtime and facilitate compliance; communicates issues with potential budgetary impact to higher level management.
• Schedules, supervises, audits and evaluates the work of assigned staff in financial counseling, insurance verification, referrals, training and other administrative support activities.
• Interviews job candidates and participates in employment decisions; orients employees and holds staff meetings; approves timecards; communicates performance standards.
• Counsels/mentors staff, providing constructive feedback and recognizing results; participates in performance management.
• Monitors and assesses current operations/services to identify opportunities and provide recommendations for performance improvements.

Skills

Scheduling

Registration

EMR Meditech

EMR Epic

Education

High School/Diploma/G.E.D.

Job description

CommonSpirit Health is seeking a Patient Access Supervisor to lead the daily operations of the Registration department, ensuring timely and accurate service for patients.

You will coordinate prior authorization and scheduling processes, supervise staff, and monitor performance to deliver exceptional customer service and high patient satisfaction. This role emphasizes operational excellence and a patient-centric approach in a large hospital network.